Are your signees not receiving their signature requests? Here are some common reasons why:

  1. The signature request has gotten stuck in the recipient’s spam folder. If this is the case, please ask the recipient to mark the email as “not spam” to ensure deliverability.

  2. The signature request has gotten lost in an email thread. Some email providers, such as Gmail, collapse emails in conversations to give you a better overview. This can sometimes cause signature requests to get lost in long conversations.

  3. The email was blocked by the recipient’s email service provider. If the signature request has not gotten stuck in a spam folder or lost in an email thread, it’s possible that the recipient’s email service provider has blocked the email. Please ask your recipient to whitelist [email protected].

If the problem still persists, please contact us.

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