Learn more about common reasons for emails not being delivered
Are your signees not receiving their signature requests? Here are some common reasons why:
- Signing in order has been activated. If the user selects "require signing in order" before sending the contract for signing, it means that no one from the list of signees will receive an email to sign until the person before them has signed the contract.
- The email address was misspelled. Typos happen to the best of us! If your signees are not receiving an email, carefully check if the email address is written correctly.
The signature request has gotten stuck in the recipient’s spam folder. Please ask the recipient to check the spam folder and if they find an email there, to mark it as “not spam” to ensure deliverability.
The signature request has gotten lost in an email thread. Some email providers, such as Gmail, collapse emails in conversations to give you a better overview. This can sometimes cause signature requests to get lost in long conversations.
The email was blocked by the recipient’s email service provider. If the signature request has not gotten stuck in a spam folder or lost in an email thread, it’s possible that the recipient’s email service provider has blocked the email. Please ask your recipient to whitelist firstname.lastname@example.org and/or add it as a contact. Then you - a person who invited them - can try re-sending an email to see if the issue has been fixed.
If the problem still persists, please contact us.