You may need to cancel an active signature request for multiple reasons. But what happens when you do?

Why would I need to cancel a signature request?

Some of the most common reasons for canceling an active signature request are:

  • The email address of a signee is faulty

  • Edits need to be made to the documents

  • Adding/removing appendices

  • Adding/removing signees

Note: Signees cannot be edited retroactively. If a signature request contains a faulty signee, you will need to cancel the signature request, edit the signee, and send the document for signing again.

Canceling a signature request

To cancel an active signature request, simply

  1. Click Draft & sign in the top menu and click the project that has an active signature request,

  2. Click the Cancel signing button in the document’s options.

Canceling a signature request for a document in Precisely

Once canceled, the signature page is no longer accessible and any signatures that have already been made are revoked.

A notification saying that the document has already been revoked or signed.

Note: Your signees do not receive any information that the signature request has been canceled unless they try to access the signature page. Because of this, it’s good practice to include information about why the request was canceled when sending the document for signing anew.

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